Contact us, Returns and Refunds

Opening Hours

Closed until February 2021

 Address and Contact Details

9 Tontine Hill

Ironbridge

TF8 7AL

Ironbridgeshop@outlook.com

07766309831

 

 

Returns and Refunds 

If you are not 100% satisfied with your purchase, simply contact us at Ironbridgeshop@outlook.com within 21 days of delivery in order to get the Return Address. Once we receive the item, we’ll refund the full cost of it including shipping costs. 

If the item is damaged, please contact our email within 7 days of delivery.

Return shipping costs are the buyer's responsibility.

Shipping & Delivery

We promise to dispatch within 48 hours. 

 

 

Custom charges outside the EU

Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU. If they apply they will need to be paid before the parcel will be released for delivery Please note that you will need to meet any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. As customs policies vary from country to country, please contact your local Tax or Customs office for further details. 

No one at home to receive delivery?

If you happen to be out when your order is delivered your postman or courier will leave a delivery card telling you they tried to deliver but no one was home. This card should contain instructions for you to either collect your order, or arrange delivery at a time that suits yourself. 

Please note: if your order is not collected by you from the courier and is returned to us you will be charged the additional costs of despatching the order again.

 

Should you have any queries regarding our delivery service please send us an email  -  Ironbridgeshop@outlook.com